• We offer free shipping within India for orders whose total value is above Rs.7500. For certain Remote Locations within India we may charge an extra amount depending on the surcharge / additional charges as levied by the courier agency.
• Please ensure you provide us with the complete details of the person being shipped to. If you require product to be delivered on any particular date, please write to us on seasonsinchennai@gmail.com or Whatsapp us on 9710429000 . We will try our best to deliver on the requested date.

• At Seasons Chennai, we are dedicated to ensuring that your orders are processed promptly and handed over to the courier company or postal authorities within the stipulated time. Please review our shipping policy below for detailed information.

  1. Order Processing:

  • Seasons Chennai guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of order and payment confirmation, or as per the delivery date agreed upon at the time of order confirmation.

  2. Delivery Address:

  • All orders will be delivered to the shipping address of the buyer unless an alternative address is specified at the time of order placement.

  3. Shipping Delays:

  • Seasons Chennai is not liable for any delays in delivery caused by the courier company or postal authorities. Once the consignment is handed over to the courier or postal authorities, the delivery timeline is beyond our control.

  4. Damaged Shipments:

  • Seasons Chennai is not responsible for any damage to the order that occurs while in transit to the buyer. Any issues related to damage during transit should be addressed directly with the courier company or postal authorities.

  5. Customer Support:

  • Although we are not liable for delays or damages or non delivery during shipping, our Customer Service team is here to assist you. If you encounter any issues, please contact us at:
    • Email: seasonsinchennai@gmail.com
    • Whatsapp: +919710429000
  • Please provide your order number, tracking number, and a detailed description of the issue so we can assist you in resolving the problem with the courier company or postal authorities.

   

• By placing an order with Seasons Chennai, you agree to this shipping policy and understand that Seasons Chennai is not responsible for any delays or damages or non-delivery/lost shipment once the consignment is handed over to the courier company or postal authorities. We appreciate your understanding and are committed to providing you with the best service possible.

• All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care for Return procedure within 48 hours of delivery. The decision to accept returns rests solely with the Seasons Chennai Team.
• All refunds will be processed in the form of store credits. the store credits are eligible for use online as well as at store.
• The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact color. Sometimes the colors may look different due to the temperature of your monitor and/or device settings.
• We do not Entertain any returns or exchange on products that were customized or which has undergone alterations. 
• In case returns or Exchange, the entire shipping cost must be borne by the customers. 
• Products thus returned must be unused and should be in original condition and packaging and must be sent along with original bills & tags. 
• Also courier services of international standards must be used and the liability rests entirely on the sender in the event of the loss of product while shipping the product back.
• Any Return or Exchange request should be raised within 48 hours from the time of receipt of the product  in written via an email  to seasonsinchennai@gmail.com
• In the unlikely event that your product has arrived damaged please take photographs of the consignment and share the same with us at seasonsinchennai@gmail.com
• Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange request shall not be entertained
• We do offer you the best in class quality products sourced from verified vendors However, we do not provide any guarantee for the fabric and color fading of the fabric.

Important information regarding International Shipping Charges.

• International Shipping has to be paid separately by customers once the product is ready and packed.
• International customers will be contacted over WhatsApp regarding charges and payment procedure for Shipping charges
• Any inward taxes or duties as applicable in line with the laws of the respective country or state will have to be borne by the customer.